Why an operator asks at all
Licensed operators carry obligations to know who holds an account, and those obligations are the reason the clause exists in every set of terms in this catalogue. The clause is nearly always worded as a discretion — documents may be requested at any time — which describes a power rather than a practice.
Practice, as far as the terms reveal it, clusters at three moments: the first withdrawal, a withdrawal above a stated figure, and anything that looks unusual to whatever system watches for it. One entry here, CryptoGames, states the check before the first deposit instead, which is the reverse arrangement and arguably the more honest one.
What a request usually contains
When a check does arrive it is rarely open-ended. The standard set is narrow and nearly identical everywhere, which is useful: the answer can be prepared once and kept rather than assembled under time pressure while a withdrawal sits pending.
| What is asked for | What it is for | What goes wrong |
|---|---|---|
| An identity document | confirming the name on the account | a blurred edge or a cropped corner |
| A recent bill or statement | confirming the address given | a document older than the window allowed |
| A selfie holding the document | linking the person to the ID | poor light, or the document unreadable |
| Occasionally, the source of funds | an obligation on the operator | nothing prepared, so it takes days |
Every row is a document that exists already. The delay is almost never the check itself; it is the round trip when something is unreadable.
Where a figure is stated, and where it is not
Two entries in this catalogue name a withdrawal size above which verification is expected, and the rest leave it to discretion. A stated figure is worth more than it looks, because it converts an open-ended clause into something a player can plan around.
Converted at the working rate this site uses — about R 18 to the dollar — a $2,500 threshold is roughly R 45 000. That is orientation for reading terms rather than a quote, and a threshold quoted in coin moves with the coin's price.
Keeping the answer ready
The whole of this page reduces to one habit: have the documents legible and to hand before they are asked for. Photograph them in daylight on a flat surface with all four corners visible, check that the small print is readable when the image is opened at full size, and keep them somewhere you can reach from the phone you play on.
That is the difference between a check that resolves in a day and one that takes a week, and it is entirely within your control — unlike the timing of the request, which is not.
Where this page stops
These carry on from here: Limits and ceilings, Opening an account, The parts worth settling in advance.
Questions people actually ask
When does a check usually arrive?
At the first withdrawal, on a large win, or when something about an account prompts a look. One entry in this catalogue states verification before the first deposit instead.
What is usually asked for?
An identity document, a recent proof of address, sometimes a selfie holding the document, and occasionally a question about the source of funds.